Frequently Asked Questions
Everything you need to know about our heavy-duty tools and home improvement gear.
What is the warranty policy for ToughBuilt products?
We offer a Limited Lifetime Warranty on most of our products. To activate it, you must register your purchase on our official website within 30 days of the purchase date.
How long does shipping take for heavy equipment?
Standard shipping typically takes 3-7 business days. For oversized items like miter saw stands or sawhorses, delivery may take up to 10 business days depending on your location.
Can I return a product if it doesn't fit my workspace?
Yes, we offer a 30-day return policy for items in their original packaging and unused condition. Please contact our support team to initiate a return authorization.
Are your ClipTech pouches compatible with standard belts?
While ClipTech pouches work best with our reinforced ToughBuilt Hubs and Belts, the hubs can be attached to any belt up to 2 inches wide.
Do you offer bulk discounts for construction contractors?
Yes, we provide specialized pricing for bulk orders and professional contractors. Please fill out our 'Pro Inquiry' form to receive a custom quote.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm, allowing you to pay for your gear over time.